Retail CRM that really works for the Post COVID-19 World

Our CRM caters to a specialty retail store, which is a retail store that focuses on specific product categories, as opposed to retailers who sell a large number of consumer goods categories. Shophub can be used by stores that were selling Optical, Footwear, Apparels, Cosmetics, watches and much more.

Why Another CRM! there is enough of it

Salesforce dominated the worldwide CRM market with a 19.5% market share in 2018, over double its nearest rival, SAP, at 8.3% share. And all the big CRM players like salesforce are catering to Big and chain Retails
100s of tech-savvy CRM are not gonna work anymore for the retailer

1 Centralized vs Decentralised Communication

Even 75 % of retailers beviled that offline and online customer engagement is a clear path to success
In General, we found out these B and C retailers which had occupied around 30 to 40 % of the overall retail size and average walk-ins of 3–4 per day and 8–10 in terms of Fashion.
In Shophub CRM, the customer data is captured and utilized from the store from so that the communication channels are maintained on a store level

Shophub leverages the Knowledge of a store salesmen Coupled with sesonsed sesasonded Marketing Campagin Plan . Data + Right Targetting which is will do wonders

2 Mobile is changing the world so is Mobile CRM

As you can see our of market research what we had found out is more than 95 % store owners, Managers and staff use Whatapp and mobile rater than in a geeky CRM software
Almost 30 % of the small-medium people don't own a computer and android mobiles are everywhere and cheap and better way to make people use it
Shophub CRM is 100 % mobile First CRM which has all of its features on mobile. Our app interface more or less resembled the Whatapp or Facebook as our target audience were accustomed to it

Shophub mobile First CRM which is not only accessible but also easly usable by any first time users

3 Democratizing the Customer Experince on par with the online players

As you can see there is a huge difference between online and offline experience
Our CRM not only allows CRM to stay organized by also help them support, engage them and promote a product
Retails can leverage google maps, Whatapp SMS and other frugal marketing using Shophub CRM which will help them to provide a great offline online experince to the customer

Shophub allows Retailers to do Omni-Channe l marketing like a Pro upgrading them to the next level

5. To the Era of Whatapp & Personalised Marketing

There are around 500 million active users in Whatapp on a daily basis until 2019 Q1
These SMS have open rates of less than 1% and conversion is less than .5 %
Shophub CRM allows customers to be segmented and classified and targetted with personalized messages hand tailed to each customer needs

72% of consumers will only engage with personalized marketing messages

80% of self-classified frequent shoppers will only shop with brands who personalize their experience

According to a Harvard Business Review, increasing customer retention rates by 5% increases profits by 95%. Personalized marketing is one tool that can help marketers retain customers.

Shophub Personliased Campaigns will enpower retailer to target right customers at right time with right messaging with right prodcuts of customers choice

Conclusion

For the Indian region, we were able to fix the price pointers through the surveys

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